International refund policy

Regional account and purchase rules — effective 14 October 2026

The country determined from your current IP address selects the regional documents and payment provider. Language does not change that selection. A VPN can change the detected region. The supplier and payment provider shown when a purchase is created determine the terms for that purchase. Accounts, projects and the glyph balance are shared between regional access points. Using another region requires reviewing its applicable documents before purchasing; previous purchases retain their original supplier and payment provider.

The shared account and service database is hosted in Amazon Web Services eu-north-1 (Sweden). Requests through the Russian access point are forwarded to that shared infrastructure. The detected country is recorded with the document version and acceptance time. Payment providers receive the information required to process your purchase under their own terms and privacy notices.

1. Scope and eligibility

This policy covers one-time CodeGryphon glyph packages supplied by SELFORB W.L.L and purchased through Paddle. There are no automatic renewals for these packages.

You may request a full refund within 14 days of purchase if the paid package has not been used. Requests involving used allowance are reviewed for delivery problems, duplicate charges, unauthorised payments or other circumstances requiring a remedy. Used allowance is generally not refundable solely because you change your mind, subject to Paddle’s terms and mandatory rights.

If a confirmed purchase is not delivered, is delivered incorrectly, or the service has a material problem, contact us so we can correct it or arrange an appropriate refund. If we permanently discontinue the service before your package expires for reasons other than your breach, you may request a refund for the unused paid portion.

2. How to request a refund

Contact support@codegryphon.ai or use Paddle buyer support at paddle.net. Provide the email used for purchase, the Paddle transaction or receipt identifier, the purchase date and the reason for your request. Never send a full card number, card security code or account password.

Paddle is the merchant of record and processes approved refunds to the original payment method. We coordinate product-related requests with Paddle. The time for funds to appear depends on Paddle, the payment method and the receiving bank; the applicable confirmation will be provided with the refund.

Refunded purchases no longer provide the refunded usage entitlement. Any adjustment must reflect the approved refund and applicable law. A refund does not transfer glyphs into a cash balance.

3. Mandatory rights and Paddle decisions

Nothing in this policy limits your mandatory consumer, withdrawal or statutory warranty rights. The effect of requesting immediate digital delivery or starting use depends on the applicable law and any consent collected at checkout.

Paddle may approve refunds under its Buyer Terms or where required by law, payment-provider rules or fraud prevention, including where a request falls outside the voluntary unused-package policy above. Purchases through other payment channels are governed by the refund terms shown for those purchases.

Paddle Buyer Terms: https://www.paddle.com/legal/buyer-terms
Paddle Privacy: https://www.paddle.com/legal/privacy